Google is bringing back the SMS exchange function between the company and its clients

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Google launched the messaging in Google Business Profiles between users and customers via SMS. Then it left messages only in the mobile app and in the Google My Business desktop. But it looks like Google may bring back full SMS support again, including through the "Chat" button.

One user contacted tech support and asked to bring back the ability to chat via Google Business Profiles, and got a response that said, "You can now receive SMS alerts when customers send messages to your company via chat. Add your phone number to see how it works."


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